Most of the time we can forget about orders after they are delivered. But what if the goods are returned? We have to create a return document or a credit memo but the order will still be closed without any indication that the order was returned fully or partially.
SAP Business One provide the solution for those cases. We go to Administration > System Initialization > Document Settings > Per Document Tab. Select the checkbox “Reopen Doc. by Creating Returns/Goods Returns/Credit Memos Based on It”
User decides on a document basis to reopen the sales or purchase order after create returning document such as returns, goods return, or credit memo. This way the sales or purchase order reflect the actual status of the goods and in addition can be further processed and by that save the need to create additional documents for the same purpose.