Find Your User ID for Remote Support Platform (RSP) In Case You Forget The User ID

Sometimes, as an internal IT staff or a SAP consultant, you need to access Remote Support Platform for doing some common task, such as: checking DB consistency, backup DB, etc.

If you want to use Remote Support Platform SAP Business One but you forget the User ID and password, here is some tips to find the user ID.

How about your forgotten password?
Don’t worry, after you found the user ID, you can easilly change your password

Also read:

• How to See Active User in SAP Business One
• Using Support User for Supporting Your Client
• Setup Database Backup Schedule with RSP

By using “Forget Password” from Menu Login Screen.

1. On SAP Business One Server, go to Remote Support Platform installation Folder.
   C:Program Files (x86)SAPRemote support platform for SAP Business OneServiceConfig
2. Open File “RSP.Agent.Service.Config.Users.config” with Notepad
3. Find <Property Group name..>.
   See screenshot below :

4. As see on Red Line Box, The user ID is IT.
5. Then you can Login to Remote Support Platform with user ID= IT

Also read:

• Can’t Access Your SAP Business One with RDP
• Running SSR Manual Upload in SAP Business One