PT Sterling Tulus Cemerlang

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Kota Jakarta Barat
Jakarta, 11520 Indonesia

500+ FREE Tips for you from Sterling Tulus Cemerlang (STEM) - SAP Indonesia Gold Partner, and Become SAP B1 Super User

Find Your User ID for Remote Support Platform (RSP) In Case You Forget The User ID

Sometimes, as an internal IT staff or a SAP consultant, you need to access Remote Support Platform for doing some common task, such as: checking DB consistency, backup DB, etc.

If you want to use Remote Support Platform SAP Business One but you forget the User ID and password, here is some tips to find the user ID.

How about your forgotten password?
Don’t worry, after you found the user ID, you can easilly change your password

Also read:

By using “Forget Password” from Menu Login Screen.

  1. On SAP Business One Server, go to Remote Support Platform installation Folder.
    C:\Program Files (x86)\SAP\Remote support platform for SAP Business One\Service\Config
  2. Open File “RSP.Agent.Service.Config.Users.config” with Notepad
  3. Find <Property Group name..>.
    See screenshot below :
Find Your RSP User ID

Find Your RSP User ID (sample)

  1. As see on Red Line Box, The user ID is IT.
  2. Then you can Login to Remote Support Platform with user ID= IT

Also read:

Run Your Business With The Piece of Mind Using SAP Business One

This article was written by PT. Sterling Tulus Cemerlang, SAP Business One GOLD Partner in Indonesia.
More details about SAP Business One,
email to: or call +6221-5806336 or wa +6287786555055

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