PT Sterling Tulus Cemerlang
www.sterling-team.com

Phone
+62-877-8655-5055
+62 (21) 580-6055

Email
sales-enquiry@sterling-team.com

Address
Ruko Graha Arteri Mas Kav 30
Jl. Panjang No.68, RT.19/RW.4
Kedoya Selatan, Kebon Jeruk
Kota Jakarta Barat
Jakarta, 11520 Indonesia

500+ FREE Tips for you from Sterling Tulus Cemerlang (STEM) - SAP Indonesia Gold Partner, and Become SAP B1 Super User

Credit Memo from Closed (Paid) AR Invoice

Credit Memo from Closed AR Invoice

There are main correction documents for the sales process in SAP Business One, one of them is the A/R Credit Memo. The A/R Credit Memo (credit note) is the document used to process returned items or to give a pricing credit once an A/R invoice has been issued.

But what if the A/R Invoice status is closed? Can we make A/R Credit Memo based on the A/R Invoice?

SAP Business One has the solution! If an A/R Invoice has already been paid, you must first right-click and select “Change Document Status to Open” before you can “Copy To” a Credit Memo or “Copy From” an A/R Invoice.

Sometimes, the Customer has fully paid an AR Invoice before Returning the Item for credit. In this case, when the customer wants to return the item, you must first change the document status of the AR Invoice from Closed to Open.

right-click in the context menu of A/R Invoice and select the “Change Document Status to Open”. Once you select Update the Document will be reverted to Open status.

SAP Business One Tips - Credit Memo from Closed (Paid) AR Invoice

SAP Business One Tips – Credit Memo from Closed (Paid) AR Invoice

A refresh of the document will allow a “Copy To” Credit Memo to be affected.

SAP Business One Tips - Credit Memo from Closed (Paid) AR Invoice

SAP Business One Tips – Credit Memo from Closed (Paid) AR Invoice

Before:

SAP Business One Tips - Credit Memo from Closed (Paid) AR Invoice

SAP Business One Tips – Credit Memo from Closed (Paid) AR Invoice

After:

SAP Business One Tips - Credit Memo from Closed (Paid) AR Invoice

SAP Business One Tips – Credit Memo from Closed (Paid) AR Invoice

Run Your Business With The Piece of Mind Using SAP Business One

This article was written by PT. Sterling Tulus Cemerlang, SAP Business One GOLD Partner in Indonesia.
More details about SAP Business One,
email to: sales-enquiry@sterling-team.com or call +6221-5806336 or wa +6287786555055

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