PT Sterling Tulus Cemerlang
www.sterling-team.com

Phone
+62-877-8655-5055
+62 (21) 580-6055

Email
sales-enquiry@sterling-team.com

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Jl Jend. Sudirman kav 45-46
Jakarta 12930 - Indonesia

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Cancelling Closed A/R Credit Memo

Cancelling Your Closed Credit Memo

Do you know, A/R Credit Memo status will always “Closed” if you created with ‘copy-from’ method, but you can still cancel that document?

So, here is an example:

  1. You have an A/R Invoice, and linked to A/R Credit Memo to revise that invoice.
  2. Create Incoming Payment for that customer, so that invoice will be closed after payment added.
    Invoice with Closed Credit Memo
    After add payment, the relationship map will be look like this:
    Invoice with Closed Credit Memo
  3. You find that there are some mistakes on credit memo, that should be created for another invoice, not that invoice. And what to do next?Surprisingly, you still cancel that credit memo, although the status was already “Closed”.
    Cancelling Closed Credit Memo
    Just right click on your credit memo, and choose “Cancel”.

    If there’s a notification about cancellation (picture above), choose Yes.
  4. After you add cancellation document, your invoice will be re-opened again, and you can create a payment as usual or just create a reconciliation for closing that outstanding invoice.
    Invoice Re-opened after Cancellation

So, now you have a correct invoice.
Cheers.

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This article was written by PT. Sterling Tulus Cemerlang, SAP Business One GOLD Partner in Indonesia.
More details about SAP Business One,
email to: sales-enquiry@sterling-team.com or call +6221-5806336 or wa +6287786555055

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