Alternative Items

Sometimes, when a customer requested an item but the item is out of stock. We can provide them with another in stock item. Of course, we will provide them with a very suitable and similar item.  In order to trigger this, open Sales –A/R, then Sales Orders. Then create the order. In the item field, users can type the item code that has some alternate items that already predefined. To see the alternative items, we can press Ctrl + Tab on keyboard to prompt the Alternative Item Selection Criteria. When you create a Sales Order based on customer request but